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Terms & conditions

Prices and payment

All prices are presented inclusive of VAT. Apart from a shipping fee of £3.49 (Free shipping on all orders over £49) no other taxes or surcharges are applied. Whether or not shipping will be free of charge is shown during the ordering process. Lenson offers credit / debit card payment with VISA, Mastercard & Eurocard and uses DIBS Payment Services to secure your payment. Your card number is sent through an encrypted connection SSL (Secure Sockets Layer) and is therefore very secure.

 


Time of delivery

The delivery process is a cooperation between us and the postal services. The time of delivery varies depending on if the contact lenses are in stock or not. The most common lenses and strengths are normally kept in stock for you to be able to receive your order within 2-4 days. If you place your order after 3 pm the shipment will be sent the following day. If the lenses you have ordered are out of stock it will take about 2-22 days before you receive your contact lenses. Information about the delivery time can be found on the individual lens page after inputting your prescription, in the subtotal box before placing the order, on the page after verifying your payment and on the email order confirmation you receive. Lenson is not responsible for any delays caused by the postal service.

 


Return policy

You may return unopened and unmarked items within 90 days of delivery. Always contact Lenson customer service prior to returning products. E-mail customer service at support@lenson.co.uk and state your reasons for the return and order number and we reply to you shortly with instructions on how to proceed. The product must be well packaged, preferably in the original delivery package. Any delivery damage due to poor packaging will be charged to the customer. Lenson takes no responsibility for the transportation of the return. The customer will pay for the return shipping costs.

 


Complaints

You can always return your order for a full refund if the product follows your prescription and was defective. The product must always be returned to Lenson and we will then forward the item to the supplier to make a judgment. If a product is damaged or incorrect when it is delivered it should be returned within 14 days of the delivery date. As a customer you are responsible to make a careful inspection of the products that have been delivered to you to make certain that they are not damaged or incorrect in any way. Put the damaged lens into a storage container containing fluid and then contact Lenson customer service via support@lenson.co.uk. Please state your reasons for the return and order number and we will reply to you shortly thereafter with further instructions on how to return the product.

As an alternative in an event of dispute the EU provides the service Online Dispute Resolution (or ODR). You find this service here:https://webgate.ec.europa.eu/odr/

 


Out of stock

If a product is temporarily out of stock the whole order will be put on hold until full delivery can be assured . In the event that your order is put on hold an notification e-mail is sent to the address registered to your account. Please contact Lenson customer service if you wish to split the order and have those products currently in stock delivered to you.

 


Prescription from a qualified eye care professional

Contact lenses must be fitted by a registered optometrist, suitable qualified dispensing optician or medical practitioner.

A valid prescription from a qualified eye care professional is required in order to be able to purchase from Lenson. The prescription may not be older than 12 months. The customer is required to confirm that a valid prescription exists during the purchase by marking the window "Yes, I have been prescribed the above contact lenses by a qualified eye care professional".

Lenson strongly recommends that regular eye checks are made by a qualified practitioner to protect the health and comfort of your eyes.

Lenson is not responsible for any incident that occurs due to any deviation from your prescription (which includes manufacturer and lens material). Lenson will not accept liability for any loss, damage or inconvenience arising as a consequence of any information on this website.

 


Reserves the right to make changes

Lenson reserves the right that products may be temporarily out of stock, misprints may occur, incorrect information might be displayed on all our offered products and services. All pictures on our WebPages are to be viewed as illustrations. We can not guarantee that the pictures are correct in all aspects concerning the products illustrated. Lenson reserves the right to make changes to pricing and terms. The correct price is the one displayed during each purchase.

 


Refund

Any refunds will be paid out directly to the credit card (VISA, Mastercard & Eurocard) used at the time of purchase and will take place 10 working days after we have received and approved your return. Your registered premiums can only be used as discounts at www.lenson.co.uk and can therefore not be liquidated in any other way. The premiums are valid until further notice.

 


Price guarantee

If you should find an identical product at a lower price on another British online retailer, within 14 days from date of purchase, we’ll refund the difference on the product.

Here is what to do, if you find a product at a lower price: Contact Customer Service at support@lenson.co.uk and include a link to the lower priced product and we will help you.

Terms for the price guarantee:
- The guarantee is applicable for contact lenses and accessories.
- The guarantee is applicable 14 days after confirmed purchase.
- The guarantee is only applicable to online stores and these stores must be registered in the United Kingdom as well as selling in GBP (£).
- It must be the exact same product (brand, colour, size, etc.).
- The guarantee is only valid on other websites original prices, i.e. not occasional offers, promotions or discounted prices.
- The guarantee is against the total price including all applicable fees.
- The guarantee cannot be combined with campaigns or discount codes.
- The guarantee cannot be combined with a lens subscription.

 


Privacy and security

When you order you will be required to enter personal information such as name, address, date of birth and telephone number. During the ordering process you will give your consent that we can register and store your customer information in order to fulfill our obligation towards you as the customer. Lenson does not forward personal information to a third party.

Your contact details are only used for the purpose of internal communication and customer relations, which includes aimed commercial activities by Lenson.

 


Age limit for ordering

The customer must have turned 16 to be able to order from Lenson. If the customer is under 16 years old the contact lenses can be ordered by a parent or a guardian with a valid prescription for the customers lenses.

 


REKO

If you recommend a friend that completes a purchase of at least £14, you will receive a premium worth £4 that works like a discount for your next purchase. Your friend will furthermore receive free shipping for his or her purchase.

To recommend someone means that you log into your account at www.lenson.co.uk and send a recommendation (REKO) e-mail to one or more friends. The e-mail can not be sent to yourself or someone who has already been recommended by you or someone else.

A completed purchase means that your friend clicks the link in the e-mail he or she received when you recommended them and purchases products for at least £14. The premium will be registered to your account at www.lenson.co.uk 21 days after the actual purchase date of your friend.

The premium amount varies, but you are always entitled to the premium given at the specific time of your friends purchase. The premium is currently £4.

Using the premium: your premium functions like a discount for your next purchase and the amount is deducted from the products you order (shipping fee excluded).

Example 1: You have £10 in premiums and you order products for £20. Your price will therefore be £20 minus £10 discount plus £3.49 shipping fee which equals £13.49 in total.

Your registered premiums can only be used as discounts at www.lenson.co.uk and can therefore not be liquidated in any other way. If your total amount of premiums exceeds the amount of your purchase the remaining premium amount will be available for your following purchase.

Example 2: You have £25 in premiums and you order products for £20. Your price will therefore be £20 minus £20 discount plus £3.49 shipping fee which equals £3.49 in total. You will also retain £4 in premiums to be used the next time you purchase something from Lenson.

 


About cookies

This website (www.lenson.co.uk) uses cookies. According to the electronic communication law, that came to force in July 25, 2003, everyone that visits a website using cookies shall receive information about that the website uses cookies, what these cookies are used for, how cookies can be avoided. On this website cookies are used to determine which search engine referred the visitor. The cookie will disappear when you close your web browser. If you do not want to accept cookies you can setup your web browser so that it automatically denies cookies or it informs you that a website uses cookies. You can also through the web browser erase earlier stored cookies. The web browsers help pages contains more information on how you go about doing this.

Terms & Conditions

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