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Customer service

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How does price guarantee work?

It is important that you feel safe when you purchase with us. If you should find an identical product at a lower price on another British online retailer, within 14 days from date of purchase, we’ll refund the difference on the product.

Here is what to do, if you find a product at a lower price:
Contact Customer Service at support@lenson.co.uk and include a link to the lower priced product  and we will help you.

Terms for the price guarantee:
- The guarantee is applicable for contact lenses and accessories.
- The guarantee is applicable 14 days after confirmed purchase.
- The guarantee is only applicable to online stores and these stores must be registered in the United Kingdom as well as selling in GBP (£).
- It must be the exact same product (brand, colour, size, etc.).
- The guarantee is only valid on other websites original prices, i.e. not occasional offers, promotions or discounted prices.
- The guarantee is against the total price including all applicable fees.
- The guarantee cannot be combined with campaigns or discount codes.
- The guarantee cannot be combined with a lens subscription.

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